Transformation in Social Programs and Government Services
Putting Purpose in Action
35 years of global consulting in social programs.
Government Service Delivery
Transformation strategy development
Business case development
Project and program management
Work Examples
Six Technologies That Are Changing Social Services and Social Security Worldwide
This paper explores 6 emerging technologies from the mid-2000’s that we thought would change the face of social services. Most of them did; some of them may still do.
RightServicing
This paper, developed by Brian Lee-Archer with a lot to input from myself and others, describes a new model of transaction processing in the social system.
By taking a differential response to claims, instead of treating all people the same, more effort can be spent on the people who need it most and less on the ones that do not need as much help. This was quite a profound change to the historical thinking in the industry and while the whole didn’t get picked up my many, most of the 9 characteristics.
Transforming Government Service Delivery
This paper came out of the research used to create Service Canada in the 2005-2006 period. Written by Martin Duggan and Cathy Green, it highlights some profound transformations that have had a heavy influence around the world.
Martin Duggan
Martin is an expert in transforming social programs.
Martin has skills in transformation strategy development, business case development, project and program management, and systems design and implementation, all based on the exploitation of advanced client-centred technology.
Martin has led major transformation projects in the UK, Canada, the US and Australia and advised on projects across Europe and Asia.
Need Mentorship?
I offer mentorship to a limited number of individuals that are growing within the social program industry.
You should have an interest in the intersection of policy and technology and either be part of an approved government mentoring program or as part of an industry consulting or software company.